1. Returns for Products

We understand that sometimes things don’t work out, and you may need to return a product. If you’re not satisfied with your purchase, we offer returns under the following conditions:

• Products can be returned within 14 days from the date of receipt.
• To be eligible for a return, items must be in their original condition, unused, and in the original packaging.
• We do not accept returns for live plants (such as orchids) due to the nature of the product and our commitment to quality care. Please ensure that plants are well cared for upon delivery and notify us immediately if there is an issue upon receipt.
• To initiate a return, please contact our customer support team at [Your Support Email] with your order details and reason for the return.

2. Refunds

Once we receive and inspect your returned product, we will notify you about the status of your refund. If your return is approved, a refund will be processed back to your original payment method within 7-10 business days.

Please note that shipping fees are non-refundable. If the return is due to an error on our part (such as defective items or incorrect orders), we will cover the cost of return shipping.

3. Service Refunds

For our online consultations and services, we aim to provide value and satisfaction with every session. If for any reason you feel that the service provided did not meet your expectations, please contact us within 48 hours after your consultation to discuss a potential refund or rescheduling option.

Refunds for consultations will be evaluated on a case-by-case basis, depending on the circumstances and nature of the issue.

4. Exchanges

We currently do not offer exchanges for products. If you wish to exchange an item, you may return it and place a new order.

5. Contact Us

If you have any questions or concerns regarding our refund and return policy, feel free to contact us at info@piasteaflora.world. We are here to help and ensure that you have the best experience possible with our products and services.